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Darlene Reynolds

Darlene Reynolds

Client Service Specialist - New Business Processing

Darlene provides account and operational support to ensure clients continue receiving the highest quality service and a pleasant customer

Prior to joining the firm, she worked in the advertising and healthcare industries. She served on Anthem Blue Cross Blue Shield’s communications team as a senior writer for over 14 years, gaining extensive training and knowledge in insurance products, healthcare
policy, health literacy and health education. In 2011, Darlene began freelance writing for a myriad of clients, including Johns Hopkins Medicine, Bon Secours, large Blues plans, government agencies, and large national employers. Growing up with parents who were financial auditors and budget managers, Darlene has an appreciation for money matters and the impact of financial health on overall wellbeing.

Darlene earned a bachelor’s degree in English from Old Dominion University in Norfolk, VA. When she’s not working, she likes exploring the Richmond area with her husband, Steve. She also enjoys entertaining, traveling, and supporting the arts.